MBH Bank is the second major bank in Hungary with more than 500 branches countrywide, 7000+ employees, and more than 1.1 million clients. In recent years, it has acquired more than 60 small banks with their specific administration and IT infrastructure.
The consolidation of several small banks led to the urgent need for a robust yet very flexible system which forms a bridge between front office and back office, handles and automates finance workflows, approvals, and documents in accordance with professional and official regulations. It was a special expectation that the system could be implemented in several phases with tight deadlines and that the bank could independently implement, customize, and operate it in-house.
Internally, the client established a department solely dedicated to implementation and customization to expedite the launch of the new system. While providing crucial technological and business assistance, the parameterization process remained in the client’s domain. This underscores the importance of well-trained administrators. Itiner Digital has its own well-built training system within the Itiner Academy where clients are able to quickly learn how to use the no-code platform.
The bank was looking for a one-stop solution that could take care of all types of processing and approvals. Out of all the workflow automation solutions they considered, Itiner Digital stood out owing to the deep customization options and unbeatable customer support provided. Banking workflows for all types of processes were created easily with the visual drag & drop form designer.
The implementation of the Itiner Digital Platform facilitated the handling of various processes:
The entire account opening process was automated by the visual workflow builder in Itiner Digital Platform. Not even a single line of code was written for the automation; a simple drag-and-drop method was adopted for creating powerful workflows for digitizing employees’ work in branches. Automating the loan process simplified and streamlined the loan application, approvals, decision, disbursement, and making official reports to authorities
Despite business complexity, the workflow platform was implemented in only about 5 months. This automated procedure provided consistency, shortened the time needed for data entry, and got rid of the laborious manual paper flow inherited from acquired banks. The absence of paper documents increased output and maintained a happier, more motivated workforce.
Industy: Bank, Finance
Department: Front Office | Back Office
Deployment: Onpremise, Private cloud
Numbers of system:
27+ workflows
5000 users
286 000 launched workflows/year
814 000 generated documents from template/year
2 326 000 uploaded documents/year
Rossmann Hungary Ltd. is one of the most dynamically HELL developing drugstore and perfumery chains in Hungary. It has a nationwide network consisting of more than 240 stores and employs over 2000 workers.
Security PLC of the Central Bank of Hungary (MNB) provides the protection of the official objects and premises of the Central Bank of Hungary with armed security guards as required by law, participates in the execution of money and valuables transport, and maintenance tasks of money transport vehicles.
Bank of Kigali is the largest commercial bank in Rwanda, Africa. The bank has 80 branches and serves about 236,000 individuals and 25,000 legal entities. Bank of Kigali has more than 1300 employees
