Rossmann Hungary Ltd. is one of the most dynamically HELL developing drugstore and perfumery chains in Hungary. It has a nationwide network consisting of more than 240 stores and employs over 2000 workers.
The client has an extensive nationwide chain of stores with more than 2000 employees where the process of hiring new employees is lengthy and used to be paperintensive. They faced challenges with the centralization of documents filled out on-site, their registration into the central HR system, and the quantity of new documents generated during onboarding, resulting in a cumbersome process that could only be replaced with a modern solution. In addition to hiring, the issue of offboarding and mass changes in the employment contracts of store employees also awaited a digital solution for more efficient, faster, and transparent process management.
Our collaboration began with a comprehensive survey, involving the client in precisely defining the problem, identifying the relevant professional areas, examining the available technological background, and compiling a proposal. The initial version of the proposal followed the principle of gradualism, but the client strongly requested a comprehensive digital solution as soon as possible. We were pleased to see the client’s commitment, and it’s always important feedback for us during every collaboration when the other party believes in our digital solutions as much as we do.
One of the most significant challenges was legal issues because sensitive data handling was involved in the process, and it was crucial to ensure this was done in the most secure manner both from an IT and legal perspective. While the two main methods for creating digital signatures are qualified and biometric, both would require the involvement of a third-party software. At the suggestion of lawyers, we proceeded with the principle of four-eye review. With this approval method, both the store manager and regional manager approve the authenticity of the documents related to the new employee’s entry with their signatures.
The Itiner No-Code Platform is used by store managers and regional managers in the front office, and employees in the HR department at the client’s headquarters on the back office side. We seamlessly integrated Itiner Platform into the client’s HR processes using third party payroll software (Nexon), which resulted in smooth, fast, and efficient organization of the processes from various locations and from the headquarters. As a result, all documents prepared during the onboarding process on-site are recorded in just 20-25 minutes, the collection of these documents is transmitted to a database, and the Nexon is updated every 5 minutes with the latest data. Thus, the process is transparent in all directions and easily traceable for everyone, immediately and effortlessly, and completely digital, with not a single piece of paper being issued in the meantime.
In addition to creating and sending educational materials to the client’s administrators and users, we also organized training sessions where the client’s colleagues participated in a comprehensive training at Itiner Academy. More than 20 regional managers attended the presentation, and all relevant employees received educational materials.
Following the deployment, we received feedback that our solution is “loved by everyone!” Due to the use of the product, the onboarding process now takes an average of 20 minutes, compared to the days previously experienced. Nexon is updated every 5 minutes. Every HR employee can access all necessary information immediately and in one place.
Here are some documents issued in the process include:
Industy: Sales
Department: HR | Sales team
Deployment: Onpremise, Private cloud
Numbers of system:
14 workflows
27 users
1213 metadata
31930 attached documents
5100 launched workflow/year
Security PLC of the Central Bank of Hungary (MNB) provides the protection of the official objects and premises of the Central Bank of Hungary with armed security guards as required by law, participates in the execution of money and valuables transport, and maintenance tasks of money transport vehicles.
MBH Bank is the second major bank in Hungary with more than 500 branches countrywide, 7000+ employees, and more than 1.1 million clients. In recent years, it has acquired more than 60 small banks with their specific administration and IT infrastructure.
Bank of Kigali is the largest commercial bank in Rwanda, Africa. The bank has 80 branches and serves about 236,000 individuals and 25,000 legal entities. Bank of Kigali has more than 1300 employees
